Refunds Policy

This Refunds Policy applies to purchases from Avonion EOOD (operating ppersona.com) through ppersona.com. If you purchase services, digital products, or subscriptions, you agree to pay all applicable fees and taxes. Payments may be processed by third-party providers on our behalf. Monthly Membership renews automatically at the interval shown at checkout unless you cancel before the next billing date. You may manage or cancel your subscription in account settings where available, through our Cancel Subscription page, through our contact form, or by emailing help@ppersona.com, or call us at +1 415 520 4388. Cancellation stops future subscription charges. If you request a refund within 30 days of a payment made directly through ppersona.com, we will refund that payment to the original payment method unless fraud/abuse exceptions or mandatory law apply.

Your satisfaction is important to us. If you are not completely satisfied with a digital product or service purchased directly from ppersona.com, you may request a full refund within 30 days of the original purchase or the most recent subscription payment. Within the 30-day window, refund requests are handled on a no-questions-asked basis, except for fraud, abuse, duplicate refunds, or mandatory legal limitations.

Refunds are available under this policy where: (a) the refund request is made within 30 days of the original purchase or the most recent subscription payment; and (b) the product or service was purchased directly through ppersona.com. Because all products and services are digital, no physical return is required and no physical goods are shipped.

To request a refund, email us at help@ppersona.com or use our contact form, or call us at +1 415 520 4388. Include your order confirmation, the email address used at checkout, or other information that allows us to locate your transaction. Billing, cancellation, access, and refund requests are normally answered within 24 hours.

Once a refund is approved, ppersona.com will submit the refund to your original payment method within 5-10 business days. Banks, card issuers, payment providers, or other financial institutions may take additional time to post the credit to your account.

This refund policy is in addition to any rights you may have under applicable consumer protection laws. You may always request a refund or other remedy where required by law, including where digital content is faulty, not as described, or where we fail to meet our legal obligations.

We reserve the right to refuse refunds where we reasonably believe there has been fraud, abuse of this policy, duplicate refund activity, misuse of the Service, or a violation of these Terms.

Price changes apply only to future purchases or future subscription periods after notice where required, with a reasonable chance to cancel before a new recurring price applies. Additional terms may apply to specific services, digital products, or subscriptions, and you agree to those terms when you subscribe or purchase.